Shipping & Delivery

Thank you for choosing KINNLS.

This item is a pre-order item. After receiving your order, we expect to need 1–2 weeks to prepare the goods for shipping and hand them over to our logistics partner.

Shipping details

Shipping method: Rail transport followed by delivery by truck
Shipping costs: Free shipping on all orders
Item status: Pre-order

Delivery times

Shipping region	Shipping preparation	Transit time	Total duration
United Kingdom	1–2 weeks	5–8 weeks	approx. 6–10 weeks
Germany	1–2 weeks	5–8 weeks	approx. 6–10 weeks
France	1–2 weeks	5–8 weeks	approx. 6–10 weeks
Spain	1–2 weeks	5–8 weeks	approx. 6–10 weeks
Italy	1–2 weeks	5–8 weeks	approx. 6–10 weeks
Other European countries	1–2 weeks	5–8 weeks	approx. 6–10 weeks

The stated timeframes are estimates. As soon as your order has been handed over to the shipping partner, you will receive a shipping confirmation with the available tracking information.

What happens after you place your order?

After placing your pre-order, you will receive the following notifications:

1. Order confirmation: You will receive an email with your order number and order details.
2. Processing status: We will inform you as soon as the order is prepared for international transport.
3. Shipping confirmation: As soon as the goods have been handed over to our logistics partner, you will receive a shipping confirmation.
4. Information about regional delivery: Upon arrival in the destination country, the goods will be prepared for final delivery by truck.
5. Delivery confirmation: You will receive a notification as soon as your order has been delivered.

All emails will be sent to the email address provided with the order. Please also check your spam folder if necessary.

Additionally, SMS notifications may be sent to coordinate shipping or delivery, provided a mobile phone number has been provided.

Shipment tracking

Since the order is initially transported by rail, detailed real-time tracking may not be available at all times during the international transportation segment.

Once the goods have been handed over to the regional delivery partner, you will receive the available tracking number and further delivery information.

If your order exceeds the stated delivery time of approximately 6–10 weeks, please contact our customer service team and provide your order number.

What should I do if I cannot find my order?

If the shipping status has not been updated for an extended period or your order does not arrive within the specified timeframe, please contact us.

Please send an email with your order number to info@kinnls.com. Our customer service team will check the current shipping status and inform you of the next steps.

Signature upon delivery

A signature or personal confirmation of receipt may be required for delivery. Please make sure that the phone number and shipping address provided are correct and reachable.

Contact

If you have questions about your pre-order or shipping, you can reach our Customer Care Center at:

Phone: +1 (628) 500-8890
Email: service@kinnls.com