Shipping & Delivery
Shipping & delivery
Thank you for choosing KINNLS.
Our goal is to deliver your order to you as quickly and efficiently as possible.
Shipping details
Shipping method: Rail transport and truck delivery
Shipping costs: Free shipping for all orders
Delivery times & fees
| Shipping area | Processing time | Delivery time | Shipping costs | Taxes & fees |
|---|---|---|---|---|
| United Kingdom | 10–15 business days | 20–30 calendar days | Free | Included in the sale price |
| Germany | 10–15 business days | 20–30 calendar days | Free | Included in the sale price |
| France | 10–15 business days | 25–30 calendar days | Free | Included in the sale price |
| Spain | 10–15 business days | 25–30 calendar days | Free | Included in the sale price |
| Italy | 10–15 business days | 25–30 calendar days | Free | Included in the sale price |
| Other European countries | 10–15 business days | 25–30 calendar days | Free | Included in the sale price |
What happens after your order?
After placing your order, you will receive:
-
Order confirmation with order number and order details
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Shipping confirmation as soon as the goods have been taken over by our shipping partner (including tracking number)
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Delivery confirmation as soon as your order has been delivered
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Stock items: You will receive a total of 3 emails throughout the entire process
-
Non-stock items: You will receive a total of 5 emails throughout the entire process
The emails will be sent to the email address provided during the order.
Please also check your spam folder if necessary.
Additionally, SMS notifications can be sent for order and receipt confirmation.
Shipment Tracking
Every order includes real-time tracking so your package can be tracked at any time during transport.
If your order does not arrive within the specified delivery time, please contact our customer service.
Tracking numbers are always provided so you can follow the shipment step by step.
What to do if I can’t find my package?
In rare cases, a package may temporarily be untraceable despite having tracking information.
Please don’t worry – we will of course assist you and ensure you receive your goods.
Please contact us by email at info@kinnls.com and provide your order number. We will take care of it promptly.
Signature upon delivery
All our deliveries require a signature upon delivery for security and confirmation reasons.
If you have any questions or concerns, please contact our Customer Care Center:
📞 +1 (346) 462-0711
📧 info@kinnls.com