Refund policy
We offer a 30-day return policy. This means you have 30 days from the receipt of your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at service@kinnls.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, you will receive a return label and instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us anytime at service@kinnls.com.
Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can assess and resolve the issue.
Exceptions / Items not eligible for return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized products), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of promotional items or vouchers.
Exchange
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate order.
European Union – 14-day withdrawal period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at service@kinnls.com.
We want you to be satisfied with every item you buy from Kinnls. Our team reviews your ordered products before they are packaged and shipped. However, sometimes a return or exchange is required.
We hope you understand that the shipping costs for furniture are high. Therefore, the customer must bear the shipping costs for returns or cancellations for personal reasons.
CANCELLATION OF THE
1. Custom-made products are excluded from cancellation.
2. If you do not have personalized orders, you can cancel them free of charge within 24 hours after placing the order.
3. If the product has not been shipped after 24 hours, you can still cancel it for free. (Preliminary items are usually shipped within 24-48 hours) 4. Once the product is shipped, you cannot cancel it, but you can refuse delivery. If you refuse, you have to pay the shipping cost.
*Please note:
Keep the package and truck range well until certain KINNLS products are suitable for you. Otherwise, return or exchange without original packaging is not possible.
30-DAY RETURN CONDITIONS
You can arrange for a return within 30 days of receipt if you are not satisfied with the product. However, you must pay the return or exchange costs if there are no quality deficiencies. We do not accept returns after 30 days.
The returned product must be:
-In the original packaging
-In new/unused condition
Products that are excluded from this policy and are not entitled to return/refund:
1. Customized items
2. Items marked "Non-Returnable" on the product page
3. Items are indicated to be sold at a discount due to quality issues
4. Please note that any items returned without authorization will not qualify for a refund and will be rejected on delivery to our warehouse.
Products excluded from this policy and not eligible for return/refund:
1. customized articles
2. items marked "excluded from exchange" on the product page.
3. it is stated that items are sold with a discount due to quality problems
4. please note that for items returned without permission, there is no entitlement to a refund and these will be denied upon delivery to our warehouse.
Damage
If there is a manufacturer error or transport damage, contact us within 48 hours and take photos and videos for verification. Together with you, we will find the best solution.
Please send the following information to info@kinnls.com or call 1 (213) 723-8550.
1. photos and videos of the package, the item, and the damaged area
2. photos of the label on the packaging (label and shipping tracking label)
3. description of the problem (describe it as clearly as possible)
REFUND
Once we receive and have checked the returns, we will refund the amount to you within 7 business days. We will also send you an email confirmation once the return is completed. If returned products arrive damaged or used, we will not refund them.
EXCHANGE
Please feel free to call us at 1 (628) 500-8890 or email sinfo@kinnls.com before exchanging your items. Customized items are excluded from the exchange.
What if I have more questions or comments?
If you have any questions, please contact our customer service at 1 (628) 500-8890 or email service@kinnls.com.